Privacy Policy

Estúdio Raízes Sonoras is committed to protecting the privacy of visitors to our site and users of our services. This policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or use our audio production and recording services.

Information We Collect

We collect information that helps us provide and improve our services. The types of information we may collect include:

Personal Information: This is information that can be used to identify you, such as your name, email address, phone number, postal address, and payment information. We collect this when you contact us, request a quote, book a service, or create an account on our site if such functionality is available.
Technical Data: This includes information about your device and how you access our site, such as your IP address, browser type, operating system, referring URLs, and information about your visit, like the pages you viewed and the time spent on our site.
Usage Data: This includes information about how you use our services, including interaction patterns, service features used, and the time and duration of your activities.
Content Data: If you use our services for audio production, we may collect audio files, project details, and related information you provide.

How We Collect Information

We collect information in several ways:

Direct Interactions: You provide information directly to us when you fill out forms on our site, communicate with us via writing, or use our services.
Automated Technologies: As you navigate through our site, we may use cookies, web beacons, and other tracking technologies to automatically collect certain technical and usage data.
From Third Parties: We may receive information about you from third parties, such as business partners or service providers, in connection with providing our services.

How We Use Your Information

We use the information we collect for various purposes:

To Provide and Maintain Our Services: Including processing your requests, managing your account, and delivering the audio production services you require.
To Improve and Personalize Our Services: Understanding how you use our services helps us develop new features and enhance your user experience.
To Communicate With You: Responding to your inquiries, sending service updates, and providing customer support.
For Business Operations: Such as billing, accounting, and internal reporting.
For Security and Fraud Prevention: Protecting our site, services, and users from malicious activity.
To Comply With Legal Obligations: Meeting our legal and regulatory requirements.
With Your Consent: For any other purpose for which you provide consent.

Legal Basis for Processing (for individuals in the European Economic Area and UK)

We rely on the following legal bases for processing your personal data:

Performance of a Contract: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: Processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests (e.g., improving our services, preventing fraud, direct marketing where permitted).
Legal Obligation: Processing is necessary for compliance with a legal obligation.
Consent: We process data based on your consent for specific purposes, which you can withdraw at any time.

Disclosure of Your Information

We may share your information with third parties in certain situations:

Service Providers: We may share information with third parties who perform services on our behalf, such as payment processing, hosting, data analysis, and customer service. These providers are obligated to protect your information.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Protection of Rights: We may disclose information to protect the rights, property, or safety of Estúdio Raízes Sonoras, our users, or others.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your data, we will securely delete or anonymize it.

Your Data Protection Rights (relevant under GDPR and similar laws)

Depending on your location and applicable laws, you may have certain rights regarding your personal data:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
Right to Erasure: You have the right to request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to Object to Processing: You have the right to object to the processing of your personal data in certain circumstances, such as for direct marketing.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.
Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
Right to Complain: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.

To exercise any of these rights, please contact us using the address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings.

Links to Third-Party Websites

Our site may contain links to websites operated by third parties. This policy does not apply to third-party websites, and we are not responsible for their content, privacy policies, or practices. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to remove that information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us by writing to:

Estúdio Raízes Sonoras
1456 Rua Augusta, Conjunto 503
São Paulo, São Paulo, 01304-001
Brazil